We provide guided walking city tours as well as excursions outside the city. Some excursions may include transportation by car, boat, or other means depending on the tour.

A Single Tour is a shared tour where individual travelers can join the same scheduled tour together. This means you may be touring with other participants who have booked the same experience.

A Private Tour, on the other hand, is only for you and your group. The guide will conduct the tour exclusively for your group, and no other participants will be able to join. This option offers a more personalized experience and greater flexibility.

All bookings must be made through our official website or through one of our authorized partners.

Yes, but minors (under 18) must be accompanied by a responsible adult. We do not take responsibility for supervising minors during the tour.

Late arrivals may not be eligible for refunds. We recommend arriving at the meeting point at least 10–15 minutes before the scheduled start time.

Any damage caused to our property, vehicles, boats, or third-party property due to user negligence will be the responsibility of the participant.

Yes. We reserve the right to cancel or modify tours due to force majeure events such as severe weather, natural disasters, strikes, government restrictions, or other unforeseeable circumstances beyond our control. In such cases, a full refund will be provided.

We will communicate any significant changes or cancellations as soon as possible.

Cancellation and refund conditions depend on the booking rate you selected at the time of purchase. Please review the specific cancellation terms associated with your rate.

Please note:

• No-shows and late arrivals may not be eligible for refunds.

• If we cancel a tour due to unforeseen circumstances, you will receive a full refund.

You may raise complaints by contacting us using the contact information provided on our website. We aim to resolve disputes amicably before any legal action is taken.